Design and Implementation of Online Students’ Complaint Management System for Institutions of Higher Learning

Abstract

An information system is a very important and popular tool in this present information technology era. People all over this world use this tool to get and share information. It cuts across all sides of life and people, the children, youths and elders. It is very effective when applied in institutions of learning and can avoid errors caused by users or staff in the organization; it provides easy and fast access and delivery of new information. Online students’ complaint system is a set of procedures used in higher institutions of learning to address students’ complaints and resolve disputes. It provides an online way of solving the problems faced by the students of higher institutions of learning by saving time and eradicating corruption. The system makes it easier to coordinate, monitor, track and resolve dispute, and to provide the institution with an effective tool to identify and target problem areas, monitor complaints handling performance and thereby improves on the present disputes resolution system of the institution. The research methodology that was used for the design and development of the system is the Object Oriented Analysis and Design (OOAD). Data was collected from the students and staff of Akwa Ibom State College of Education, Afaha Nsit, Akwa Ibom State on the types of students’ complains, existing resolution procedures, and feedback.  The programming language that was used in coding is an object oriented programming language known as C# (C-SHARP). The new system shall accept the students’ data, and complaints as inputs, process it following the information stored in the database. It shall produce the status of the complaint and give possible feedback.