The Potential of Local Wisdom Counselling in Promoting Workplace Harmony and Efficiency

Abstract

Conflicts can arise in any setting, including the workplace, due to the interactions between people, which can have positive and negative effects. While multiple methods exist to resolve such issues, one approach is to involve residents in counselling. This research examines the effectiveness of a counsellor's use of local wisdom in resolving workplace disputes, focusing on conflicts in the administrative services division among employees from different tribes who have worked together for more than two years. The study's findings indicate that a counselling approach based on local wisdom can significantly assist in resolving workplace disputes, illustrating that cultural expertise can effectively settle conflicts. Implementing cultural values such as politeness, uniting and helping each other by counsellors has positive consequences, promoting respect and cooperation among colleagues and enhancing personal and office efficiency.